Your account.
Your choice.

1. Delete inside the app

1. Open Tennis Social and go to Profile.
2. Scroll to Delete account.
3. Read the confirmation, then choose Delete account to proceed. Apple-linked accounts may ask for fresh Apple authorization.

Deletion cannot be undone. You do not need to email support to use the normal in-app deletion flow.

2. Manage Apple renewal separately

Deleting your account or uninstalling the app does not cancel your coach subscription. You can cancel renewal in iPhone Settings → your name → Subscriptions → Tennis Social, or follow Apple’s subscription link below. Account deletion remains available even if a subscription is active.

Manage Apple subscriptions · Apple’s cancellation instructions

3. What happens to your account

• App access is removed. Names and exact birth dates in associated profiles, including managed-child profiles, are replaced; stable internal identifiers can remain, so retained records are pseudonymized rather than fully anonymous. An automatic cleanup job then permanently removes your Tennis Social sign-in identity, retrying any step that fails. This does not erase the person’s Apple or Google account.
• Authored reviews and message content are removed. Profile and chat media access is revoked, and stored media is queued for cleanup. Temporary media links already issued can remain usable for up to five minutes.
• Active commitments are cancelled under the normal cancellation rules. A late cancellation can still affect the people involved. Guardian access and push delivery are revoked.

4. Family and independent teen profiles

Deleting a guardian account also affects the child profiles it owns and manages. Independent teens keep their own profiles and history when a guardian deletes their account, but must have replacement consent while under 18. Review any necessary profile handover or guardian arrangements before deletion.

5. Remaining records and timing

Some records are kept after deletion because other people or the service rely on them. The schedule below lists what is kept, why, and for how long.

• Your account and profile: kept while your account is open. When you delete it, access ends at once and your profile details and your own reviews and messages are removed. Automatic cleanup then deletes your stored photos and videos and your Tennis Social sign-in identity (for Sign in with Apple, it also revokes the app's Apple authorization), retrying any step that fails, within 30 days. This does not delete your Apple or Google account or cancel an Apple subscription. • Chat photos and videos: available for 90 days after sending, then deleted. A reported photo or video is kept with restricted access until 30 days after the case closes, and never longer than 180 days after it was sent. • Chat text: kept until its author deletes their account, when it is replaced by "[Deleted message]". Clearing a chat only hides it for you. • In-app notifications: kept until your account is deleted. Notifications about a support case are deleted with that case. • Support cases and support email: 12 months after the case closes; reopening a case restarts this period. Support email is reviewed and deleted by hand. • Reports, moderation and appeals: up to 24 months after the case closes. If an account is deleted while a report about its content is open, only the necessary evidence is kept, with restricted access, for at most 24 months after the report. • Days you use the app (one record per day, for active-user counts): 90 days. • Technical logs and delivery records we control: 30 days. A record still needed to finish a pending task is kept until that task completes. Kept without a fixed end date, because the service depends on them: • Shared session history: sessions you took part in stay in the other participants' history after you delete your account, shown as "Deleted player", with the date, court, agreed fees, attendance and cancellations. • Guardian consent records: who gave or withdrew guardian consent for which player, and when. • Subscription records: the link between an Apple subscription and the first account that used it, so a subscription can't be moved between accounts, and its price, currency and offer type. Apple, as the seller, keeps the payment records. Apple subscription notices that don't yet match an account (a transaction ID and two timestamps) are kept until they match. • Deletion records: what was deleted and when, without messages or other content, so deletions can be applied again if a backup is ever restored. • A private fingerprint (hash) of each deleted username, so that username can't be reused. • Fingerprints of the operator's own admin commands, which stop an action from being repeated by accident. They contain no user content.

Our database host, Supabase, makes a daily backup of the app database and keeps each backup for 7 days. We don't use point-in-time recovery. These backups don't include photos or videos. Deleted information can remain in a backup until that backup expires, at most 7 days later. If we ever restore a backup, we re-apply the deletions made since that backup before reopening the service. We will update this policy when we add further backup copies.

Read the retention policy.

6. If you cannot access your account

Contact [email protected] for help. Include your display name and the sign-in method you used. We may need to verify ownership before acting. Do not send your password, verification codes, or payment-card information.

Response target: We aim to send an initial reply within 2 business days during the support hours above. Complex cases may take longer; an initial reply is not a promise that the case will be resolved within that time. Statutory privacy-request deadlines are separate.